Cookie Policy

Cookies are small text files placed on your device by a website. We also use (or may use) similar storage and access technologies, such as local storage and tags or pixels that read or write information on your device.

Some cookies are essential for the site to work, for example to keep pages secure, remember your cookie choice, or enable functions you actively request such as submitting an enquiry form.

Other cookies are not essential but help us understand how the site is used (analytics) or support features provided by third parties, for example embedded video or map content. These non-essential cookies should only be used if you agree.

In the UK, the Privacy and Electronic Communications Regulations (PECR) require that we provide clear information and obtain your consent for cookies unless they are strictly necessary to provide a service you have requested.

Where cookies (or information derived from them) involve personal data, the UK's data protection framework also applies, including the UK GDPR and the Data Protection Act 2018.

Your consent must be a real choice. We do not treat continuing to use the website as valid consent for non-essential cookies; instead, we ask via a cookie banner or settings tool.

We may update this policy from time to time. The most accurate, current details about cookies in use (including providers and durations) will be shown in our cookie banner or cookie settings at the time you visit.

Last updated 12 August 2026. This Cookie Policy explains how Northline Heat Pumps uses cookies and similar technologies when you visit our website, and the choices you have to control them.

When you first visit our website, you will see a cookie banner giving you options to accept, reject, or customise non-essential cookies. Essential cookies may still be used because they are needed to provide the website features you request.

You can change your mind at any time. If our website provides a Cookie Settings or Manage Cookies link, use it to update your choices. If you do not see one, you can control cookies using your browser settings.

Most browsers let you block cookies, delete existing cookies, or receive alerts before cookies are stored. Check your browser's help section for steps, as they vary by device and browser version.

Please note that blocking or deleting certain cookies may affect how the site works.

Some third-party services such as embedded videos, maps, or social media tools may set their own cookies or use similar technologies. We do not control these third parties directly; you should review their settings and privacy information if you interact with their content.

Cookie duration varies. Some cookies are session cookies that expire when you close your browser, while others are persistent and stay until they expire or you delete them. We aim to keep durations proportionate to the purpose and review them periodically.

For more information about how we handle personal data, please read our Privacy Policy, including details on your rights and how to contact us using the details on our Contact page.

If you have concerns about cookies or privacy, contact Northline Heat Pumps first so we can help. You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO), the UK regulator for data protection.